Terms of service

 

 

Terms of Service – Relivy

These Terms of Service govern the use of the Relivy website and all purchases made through it. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with any part of these Terms, you should not use our website.

 

 

 

 

1. Use of the Website

By using this website, you confirm that you have the legal capacity to enter into contracts and that you will provide accurate, complete, and up-to-date information during the purchase process.

You must not use the website for any unlawful, fraudulent, or prohibited purpose.

 

 

 

 

2. Products and Information

Relivy makes every effort to display product descriptions, images, and information accurately. However, we do not guarantee that all content is free from errors, inaccuracies, or omissions.

Product images and colours may vary depending on the user’s screen or device.

 

 

 

 

3. Pricing and Payments

All prices displayed on the website are subject to change without prior notice. The price charged will be the one shown at the time of checkout.

Payments must be made using the methods available on the website. Orders will be processed only after payment confirmation.

 

 

 

 

4. Shipping and Delivery

After payment confirmation, orders will be prepared for dispatch within 5 business days.

Estimated delivery time is 15 to 25 business days, which may vary depending on destination and external factors such as postal services or customs procedures.

 

 

 

 

5. Cancellations, Returns and Refunds

Rules regarding cancellations, returns, and refunds are outlined in our Return and Refund Policy, available on the website.

By placing an order, the customer confirms that they have read and agreed to this policy.

 

 

 

 

6. Liability

Relivy is not responsible for:

  • Delays caused by third parties or factors beyond our control

  • Improper use of purchased products

  • Incorrect information provided by the customer at checkout

 

 

 

 

7. Customer Support

All customer support is provided exclusively by email:

📧 support@relivycare.com

Our average response time is up to 3 business days.

 

 

 

 

8. Intellectual Property

All content available on the Relivy website, including texts, images, logos, and design, is protected by intellectual property laws and may not be reproduced without prior authorization.

 

 

 

 

9. Changes to These Terms

Relivy reserves the right to update or modify these Terms of Service at any time. Changes take effect immediately upon publication on the website.

Users are encouraged to review these Terms periodically.

 

 

 

 

10. Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws, without prejudice to consumer rights guaranteed by law.