Refund policy

 

Return and Refund Policy – Relivy

Relivy is committed to providing a transparent and secure shopping experience. This Return and Refund Policy outlines the conditions applicable to purchases made through our online store.

By placing an order on our website, the customer agrees to the terms described below.

 

 

 

 

1. Return or Refund Requests

Customers may request a return or refund in the following cases:

  • Defective product

  • Product damaged during shipping

  • Product different from the one ordered

Requests must be made within 7 calendar days after receiving the product.

 

 

 

 

2. Conditions for Approval

For a request to be reviewed, the following conditions must be met:

  • The product must show no signs of use

  • The issue must be proven with photos or videos, when requested

  • The request must be submitted within the stated timeframe

Relivy reserves the right to refuse requests that do not meet these conditions.

 

 

 

 

3. Non-Eligible Situations

Return or refund requests will not be accepted in the following cases:

  • Dissatisfaction due to personal preference (colour, model, or incorrectly chosen size)

  • Delays within the estimated delivery timeframe (10 to 20 business days)

  • Damage caused by improper use of the product

  • Requests submitted outside the allowed period

 

 

 

 

4. How to Request

All requests must be made exclusively by email:

📧 support@relivycare.com

The customer must include:

  • Full name

  • Order number

  • Reason for the request

Our average response time is up to 3 business days.

 

 

 

 

5. Refunds

Once the request has been reviewed and approved:

  • The refund will be issued using the same payment method used for the purchase

  • Processing times may vary depending on the payment provider

  • After approval, the refunded amount may take up to 10 business days to appear

 

 

 

 

6. Shipping and Delivery

  • Average dispatch time is up to 5 business days after payment confirmation

  • Average delivery time is 15 to 25 business days

Relivy is not responsible for delays caused by external factors such as postal services or customs procedures.

 

 

 

 

7. Policy Updates

Relivy reserves the right to modify this Return and Refund Policy at any time. Customers are encouraged to review this page periodically.