Shipping Policy – Relivy

Relivy is committed to providing clear and transparent information regarding the shipping of your orders. This Shipping Policy outlines delivery timelines, conditions, and responsibilities related to products purchased through our online store.

By placing an order, the customer agrees to the terms below.

 

 

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1. Order Processing

After payment confirmation, orders are processed and prepared for shipment within 1 business day.

Customers may receive updates regarding the order status when available.

 

 

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2. Delivery Timeframe

The estimated delivery time is 10 to 20 business days, counted from the date the order is shipped.

Delivery times may vary depending on destination, postal services, peak periods, or customs procedures.

 

 

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3. Shipping Fees

Shipping fees, when applicable, will be displayed at checkout.

Any additional fees or charges imposed by local authorities or customs are the responsibility of the customer.

 

 

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4. Delivery Delays

Relivy is not responsible for delays caused by external factors, including but not limited to strikes, weather conditions, postal services, or customs inspections.

 

 

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5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Relivy is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

 

 

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6. Undelivered Orders

If an order is not delivered due to reasons such as an incorrect address, recipient absence, or refusal to accept the delivery, the customer may be responsible for additional reshipping costs.

 

 

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7. Contact

For any shipping-related questions, please contact us exclusively by email:

📧 support@relivycare.com

Our average response time is up to 1 day.

 

 

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8. Policy Updates

Relivy reserves the right to update or modify this Shipping Policy at any time. Customers are encouraged to review this page periodically.